Common purchase questions

Delivery arrangement:  

How long does it take to receive the goods after placing the order? 

After placing an order online, our company will contact the customer within 2 business days by phone or SMS (Saturdays, Sundays, and public holidays are not counted as business days). The order will only be officially confirmed after the customer verifies the details, after which the products will be produced.

All mattresses are made to order; products will be delivered within 14 to 21 business days after our company successfully confirms the order via phone or SMS (Saturdays, Sundays, and public holidays are not counted as business days). Delivery time for Australian-made and imported mattresses varies from 2 to 3 months, depending on size and availability.

Delivery area and schedule? 

Delivery dates are from Tuesday to Sunday, between 10 AM and 6 PM (no time slot selection available).

Remote areas: 

Sai Kung District: Wednesday

Outlying Islands: Wednesday, Friday

Stanley: Thursday

(Bed frame installation: Wednesday, Friday, Saturday)

Additional charges: 

How are additional charges collected?

All additional charges will be collected in cash by the driver during delivery and will not be charged during online payment.

Under what circumstances will additional charges apply?

Additional charges for remote areas:

Discovery Bay:$170  

Staircase charges: 

For the first 5 floors, a charge will apply for each floor (6 steps of stairs count as 1 floor):

Mattress size 48" / 122 cm / 4 feet or smaller: $50

Mattress size 54" / 137 cm / 4.5 feet or larger: $90

Bed frame (any size): $100

For floors beyond the 6th floor, the cost is:

Mattress size 48" / 122 cm / 4 feet or smaller: $100

Mattress size 54" / 137 cm / 4.5 feet or larger: $180 (if it cannot fit in the elevator or cannot be taken upstairs, delivery will only be made downstairs)

Bed frame (any size): $200

Bed Frame Dismantling Fee (service available only to customers purchasing bed frames):

Bunk bed frame / storage bed frame: $400

Hydraulic / loft bed frame: $600

Wardrobe / loft combination bed frame: $900

Old Mattress Disposal Fee (does not include stair charges):

48" / 122 cm / 4 feet or smaller: $150

54" / 137 cm / 4.5 feet or larger: $200

Village Entry Fee (applicable only to village houses): 

First 50 meters free, thereafter $50 for every additional 100 meters

Mattress Hoisting Fee: 

First floor: $300

Second floor: $450

Third floor: $600