Skip to content
EMMAS Clean
由最熟悉您的床褥結構特性的EMMAS Care 團隊對您的床褥進行全面的深層護理。通過六個關鍵步驟，我們將為您的床褥進行深層清潔、消毒和塗層保護。使用的塗層產品通過多項安全測試，適合幼兒、孕婦使用並可有效殺滅多種病毒（包括甲型流感及新型肺炎 COVID-19），並具有長達一百八十天的抗菌保護，讓您享受安心的睡眠體驗。
*只適用於EMMAS 床褥
- Customers need to ensure that the ordered goods can meet the size of the building or other environmental restrictions ( such as elevator space, etc. ) . The company will not be responsible for the inability to enter the house or install the goods due to related factors.
- There are no refunds and returns for all goods after payment. If you have any enquiries, please contact the customer service department at +852 2155 9056. We will reply as soon as possible.
- During the receiving and installation period, customers must take care and protect their property, such as furniture, furniture, floors, walls and decorations. ASI will not be responsible for any damage.
- The consignee must carefully check and count the quantity of the goods before signing for the goods. Once the goods are signed, the company is no longer responsible for the goods.
- Delivery service will be suspended on public holidays. In the event of a typhoon signal No. 8 or above or a black rainstorm warning, the delivery service on the same day and the next day may be delayed or cancelled. The company will contact the customer to make arrangements.
- The company must do its best to deliver the goods to the delivery address specified on the order within a reasonable range; however, if there is any delay in the delivery service or failure to deliver due to reasons beyond the company's control, the company shall not bear any responsibility .
- If the customer fails to pick up or receive the relevant goods within 120 days after receiving the notice of delivery/240 days from the invoice date (whichever is earlier), the company has the right to dispose of the goods and related payments on its own.
- If the customer finds any existing defects or damages in the received goods, they can contact the customer service department within 7 days from the delivery date to arrange the replacement of the same goods, and must have the goods to be returned, complete packaging, and valid invoices. Make a return.
- The maximum size error of the mattresses produced by our company is +/- 1.5 cm. The error within this range is not counted as an error, and ASI will not change it for this reason. The color of the product may be slightly different, and the actual product shall prevail. Some series are equipped with display mattresses, welcome to the store to experience.
- The price displayed on the website at the time the customer's order is accepted shall be the official price, unless there is a manifest error in that price. While ASI endeavours to ensure that all prices displayed on the website are accurate, ASI does not warrant that prices are free of errors and reserves the right to correct the same. If ASI finds that the price of any product ordered by the customer is erroneous, ASI will notify the customer as soon as possible and give the customer the option to reconfirm or cancel the order. If ASI is unable to contact the customer, ASI shall unilaterally regard the order as void.
Delivery arrangement:
How long does it take to receive the goods after placing the order?
After the customer places an order, the company will2Contact customers by phone or SMS within working days (Saturdays, Sundays, and public holidays are not counted as working days). After the customer confirms that the order is correct, the order will be officially confirmed and the goods will be produced.
All mattresses are not available in stock, and the products will be counted after the company successfully calls to confirm the order or SMS to confirm the order.14to21Delivery within three working days (Saturdays, Sundays and public holidays are not counted as working days); the delivery period of Australian-made and imported mattresses is determined by2to3It varies from month to month, depending on size and source of goods.
Delivery area and schedule?
Delivery date is Tuesday to Sunday morning10Hour to afternoon6Time (no time period for selection).
Remote areas:
Saigon, Clear Water Bay: Tuesday, Thursday, Saturday and Sunday
Tung Chung, Discovery Bay, Ma Wan: Wednesday, Friday
Stanley: Wednesday, Saturday and Sunday
Additional fee:
How to charge additional fees?
All surcharges will be collected in cash by the driver at the time of delivery and will not be charged at the time of online payment.
Under what circumstances will a surcharge be charged?
Extra charges for remote areas：
Discovery Bay:$170
Staircase fee:
head5Fees for up and down stairs (6Starting from stairs1Floor):
Mattress size is48"／122 cm／4Feet or below:$50
Mattress size is54"／137 cm／4One-and-a-half feet or more:$90
Fees for going up the stairs from the 6th floor:
Mattress size is48"／122 cm／4Feet or below:$100
Mattress size is54"／137 cm／4One-and-a-half feet or more:$180(If you cannot enter the elevator/stairs, the delivery will only be downstairs)
Fees for stairs on the bed frame (excluding stairs fees):
The size of any bed frame per floor:$100
Demolition of the bed frame (service is only available to customers who purchase the bed frame):
Mother and son bed frame/Cabinet bucket bed frame: $300.00
Oil pressure/Bunk bed frame: $500.00
wardrobe/Overhead combination bed frame: $800.00
Disposal of old mattresses (excluding stairs up and down):
48"／122 cm／4Feet or below:$150
54"／137 cm／4One-and-a-half feet or more:$200
Village entrance fee (only for village houses):
head50M free, every subsequent50Meter $50
Hanging mattress fee:
First floor$ 300,Second floor $450,the third floor $600
全方位保障
無論是人為損壞或有其他想更換床褥的理由， 只要在3年保養期內，你都可以以原價28折優惠價換購同款床褥。
深層護理服務
3年內可尊享一次EMMAS Clean服務，會有專人上門 為你的EMMAS床褥進行深層護理服務，以增加床褥耐用度。
VIP禮遇
十年保養
尊貴特遇
深層護理服務
由最熟悉您的EMMAS床褥結構特性的EMMAS Care 團隊對您的EMMAS床褥進行全面的深層護理。 通過六個關鍵步驟，我們將為您的EMMAS床褥進行深層清潔、消毒和塗層保護。 使用的塗層產品通過多項安全測試，適合幼兒、孕婦使用並可有效殺滅多種病毒（包括甲型流感及新型肺炎 COVID-19），並具有長達一百八十天的抗菌保護，讓您享受安心的睡眠體驗。
適合人士
鼻敏感或呼吸道問題
幫助去除塵蟎、細菌、霉菌等有害物質
有皮膚敏感問題
減少細菌，殺滅塵蟎，減少致敏原
對睡眠環境特別敏感
助您保持床褥乾爽潔淨，減少異味
六個關鍵步驟
步驟1：拍打塵蟎
先利用水濾吸塵機吸出塵蟎及污染物，令塵蟎及污染物直接吸入水中再鎖死，然後使用水及專業的HEPA濾網過濾雜質，確保不會溢出
步驟2：高溫蒸汽
使用全新的毛布套及專業工具高溫清洗床褥，有助去除輕微的污漬、頑固塵蟎及細菌
步驟3：再次拍打
徹底再清理餘下既塵蟎和碎屑
步驟4：噴灑消毒除臭噴霧
使用安全無害及天然降解的消毒除臭噴霧，並加入乳酸菌，其針對消滅異味源頭，而且德國實驗報告指出可以殺滅多種病毒（包括甲型流感及新型肺炎 COVID-19）
步驟5：吹乾床褥
加速床褥乾透的時間，而且令塗層的效果更佳
步驟6：噴灑抗菌塗層
BioNatro 180天長效消毒塗層加上銀離子技術能形成一層透明抗菌保護膜，強效殺滅病毒及細菌，包括甲型流感、新型肺炎COVID-19及其變種病毒，塗層更通過多項安全測試，適合幼兒及孕婦